Shipping & Delivery Policy

At Kasturi Essentials, we aim to deliver your order safely and on time. Every product is carefully packed to help maintain its quality and freshness during transit.

1. Order Processing

Once your order is received, we carefully prepare and pack it for dispatch.

Orders are generally dispatched within 1–2 business days. Processing may take slightly longer during holidays, festive seasons, high-order periods, or due to unforeseen circumstances.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days.

Delivery times may vary depending on the delivery location, courier service, weather conditions, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges may vary depending on the order weight, delivery location, and applicable shipping rates.

If Free Shipping is available for an order, the applicable information will be displayed on the website during the ordering process.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided, where available. You can use the tracking information to check the status of your shipment.

5. Checking Your Package

Please check the condition of your package at the time of delivery.

If the package appears opened, damaged, or tampered with, please take clear photos or a video and contact Kasturi Essentials within 24 hours of delivery.

6. Incorrect or Incomplete Address

Kasturi Essentials will not be responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.

Please ensure that your name, mobile number, and complete delivery address are entered correctly while placing your order.

7. Delivery Delays

Delivery may occasionally be delayed due to weather conditions, festive seasons, courier-related issues, traffic, government restrictions, or other unforeseen circumstances.

In such situations, we will make reasonable efforts to coordinate with our courier partner and get your order delivered as soon as possible.

8. Failed Delivery

If the courier partner is unable to contact you, you are unavailable at the delivery address, or delivery cannot be completed, the courier company may make another delivery attempt.

Please keep your registered mobile number available during the delivery period.

9. Contact Us

For any shipping or delivery-related concerns, please contact us with your Order ID and relevant details.

Kasturi Essentials
Customer Support: 785-2020-950
Email: kasturiessentials@gmail.com

Our goal is to ensure that your order reaches you safely, correctly, and as quickly as possible.

Kasturi Essentials – More Than Just Nuts.